Travel, explore and collect all kinds of Tea around the world.

Source, meet, negotiate and import unique tea not found in Singapore.

Source and import Modern Tea ware for Singapore hustle culture.

Set up a new tea brand Golden Seed for private company.

Locate and negotiate lease agreements.

Set up products, website, recruitment, outlet and operations for Tea shop.

RPA Developer for deploying RPA Scripts

Administration of RPA UiPath orchestrator for running of bots within the organization.

Project management of RPA deployment.

Business Process review with Stakeholders to ensure Bots replaces the work of repetitive task.

Lectures for Train and Place program. Teaching displaced adult workers in Singapore during Covid-19.

Lectures full time young adolescent students for business modules.

Conduct and assess modules such as Data analysis and Internet security, Financial Services, Customer Relationship Management, ASEAN Business Practice, Business Communication and Robotic Process Automation (RPA).

Software training includes: Salesforce, Excel, Power Automate and UiPath.

Run Innovative projects for school such as:
-Using Matterport for school virtual tour and virtual learning space.
-Create RPA solutions for student leave tracking using Microsoft Power platform tools (Forms, outlook and cloud).
- Create RPA Solution for staff course tracking with Microsoft Power platform tools (Forms, Excel, SharePoint).

Class Advisor for 3-year program students handling all administrative and disciplinary issues.

Development of Module content such as slides, course notes and assessments.

Certificate of Achievement – Gold – Singapore Productivity Association March 2023 Team Excellence Assessment for Automating Tracking and analysis of Staff training.

Transforming business processes with Robotic Process Automation (RPA) using VBA Macro (Mainframe to Excel) and UI Path.

Performs User Acceptance Tests for Scheme changes and roll out of Escalating Plan in 2018.

Computes Member’s Life payout for complicated scenarios. Verify payout communicated is intuitive and accurate for communication.

Performs Annual Payout Revision (APR) check with the team for all Life Members. Handles large data sets and manage non-intuitive scenarios for members.

Maintain and update SOP/Guides for section operation and APR.

Secretarial committee Chairman for 2020.

Department training coordinator for 2019. Developed internal tracking and feedback sheet for courses attended by employees to know if courses were relevant and insightful.

People Committee member for 2018. Organized events and refreshments for Department to bond and celebrate milestones of Lifelong Income department.

Started value creation project with $9,000 cost savings per year. Decreased data transformation time from 6 to 3.5 hour per day. 

Develop business information from various sources and platofrm into Award criteria for Quality Service. Administrate Service Award recognition for group. 

Managed QSM Hotline to address difficult customer concerns or requests. Ensures turnaround time of 1 working day.

Perform audit checks for calls and service Centers. Conducted audit alignment standardization and set up process flow for audit findings.

Create and publish Service Quality Newsletters monthly for company using Piktochart.

Event Coordinator to plan, procure, evaluate decisions points and created feedback system for company yearly Service Quality Event which involves management and Service staff.

Achieved Best Solider Award in August 2014 (Among 200+ Soldiers)

Improved License record information retrieval by fully digitizing 12 years of hardcopy records

Created secured excel spreadsheet of license record to be readily available to concerning department. Using lookup and reference functions in excel

Decreased Administration time to replace per license card from 40 minutes to 10 minutes

Managed all administrative matter on license, prints at least few thousand License card per year, handles dozens of courses license administration per year

Negotiate between Customers and Sales account managers resulted in higher total profit through higher volume orders with slightly lower profit margin.

Managed at least 300 - 400 quotations per month excluding processing purchase order and LC (Letter of Credit) Documentation

Interface with logistic team worldwide to ensure achievable and timely delivery of products (Uses ShipServ program and inhouse ERP system)

Analyses and identify order pattern to check for any slow down or discrepancy in sales from customers in past months